FAQs

How far in advance do we need to order?  You should order as far in advance as possible so that the chef can be sure to supply you with exactly what you want.  For orders made less than 24 hours in advance, there may be restrictions on what is available.  Please call/email before ordering less than 24 hours in advance:  805-758-3375 or email cipinfo@cip.bz

What hours are you open?   You can call us from 7am to 7pm daily.  Our usual cut off time for placing an order for the following day is 4pm - but we will try to accommodate you if we can, so please give us a call. 

Where are you located?  Our commercial kitchen is located in Ventura. We are a catering company, we are not a restaurant or a store, so you cannot come to our location, we deliver to you! 

Why should I use CIP for my camping/kayaking trip? We simplify the process of providing all the foods and supplies you’ll need. We understand the requirements of camping and kayaking at the Channel Islands National Park as well as along coastline of Ventura and Santa Barbara Counties. We have developed menus, packing and preparation methods that will make your experience a joy! We will deliver dockside, and meet you or arrange forthe return of our borrowed equipment

Why should I use CIP for my on-board provisioning? We simplify the process of providing all the foods and supplies you’ll need. We source the finest products; prepare fresh, tasty, healthy, food and include them in creative menus. We pack all our products with a clear understanding of the needs of an on-board environment. We deliver to your vessel and will even store your order on request. On your return we will pick up all our equipment. We make it so easy for everyone to enjoy their time on the water!

What about food for the RV? That, too! A yacht is a yacht, land or sea, power or sail, we have you covered.

Are our products handled safely? We feel food safety and product quality are of the highest importance! All of our product is sourced through the finest suppliers and producers. All of our cooking, packing and storage is done in our commercial kitchen and handled by certified food handlers and chefs. All products are transported at food safe temperatures, in Health Department approved containers.

How will my meals and products be packaged? We have several methods that we use, and we tailor them to your preference and your methods of reheating or cooking. We can vacuum pack in BPA-free bags or in square and rectangular BPA free Pyrex or plastic reusable  containers. We have prepared a vessel check list which will allow us to help you optimize the use of your storage space, as well as the equipment you have onboard to cook, prepare or reheat your meals.

Can I customize my order? Yes, we are all about preparing and packing your orders as you like. Spicy or mild, simple or exotic, tell us your desires/needs, we make it happen.

Can you accommodate my food allergies? Definitely. We take food allergies very seriously. It's easy for us to adjust our recipes to accommodate your food allergies, just communicate your allergies to us. We will prepare your meals so that they are 100% free of your allergens and we will attach a special customization note on those items so you can be confident that your meals were prepared safely for you.

What about food for the kids? CIP can design menus specifically for children that feature simpler dishes, balanced plates, smaller portions, and affordable pricing. And yes, we know what you’re thinking -- you can order the adult portion of a kid’s meal on request.

Can you just do the shopping? Of course. We are happy to fill your shopping list, and deliver you products. We charge $30 per hour plus the cost of products purchased with a 10% surcharge over receipts. We can even pick up the dry cleaning!

Is there a minimum order? Yes, we do not sell individual items off our menu.  We sell a variety of packages, ordering any one of the packages reaches our minimum order requirement.

Can you provision for longer passages/adventures? Yes. Whether you are headed out to the Islands for a week camping, going off-shore to fish for tuna, or heading to Mexico with the Ha Ha, or racing in the Newport/Ensenada we can cover all your needs.

How do I pay for this? We have a secured on-line payment system and can accept all major credit cards. We also accept checks for payment in advance of a large order.

What if I need to cancel an order? There is no charge if the cancellation is received 24 hours in advance of the delivery date on standard orders, larger orders must be cancelled 72 hours in advance for a full refund. .

Where do you deliver to? At this time we deliver to Santa Barbara, Ventura, and Channel Islands Harbors. We can arrange shipping outside this area (shipping costs apply).

How large are your portions? We recognize that we are catering to an active outdoor oriented audience. We are aware that often you may be in locations where running to the local market is simply not an option. Taking this into consideration, we prepare generously sized portions.

What if we don’t own proper transporting equipment like ice chests and coolers? We supply proper equipment for your outings. We loan you our equipment and we will arrange to pick up our equipment. If you own your own equipment, then we will transfer the items from our equipment to yours.